Privacy Policy
Below is the Privacy policy of Golden Bean Hotel
Golden Bean Hotel Website
Golden Bean Hotel (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect any personal information that you provide when using our website (“Website”) or services. By accessing or using this Website, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you make a reservation, submit an inquiry, or subscribe to our newsletter, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Address
- Payment information (credit card details)
- Reservation details (arrival/departure dates, room preferences)
1.2 Non-Personal Information
We may also collect non-personal information automatically, such as:
- IP address
- Browser type
- Operating system
- Referring website
- Browsing behavior on our Website
1.3 Cookies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device. These help us track usage patterns, remember your preferences, and improve our services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
2.1 To Process Reservations
We use your personal information to complete and manage your booking, including confirming reservations, sending booking details, and processing payments.
2.2 To Improve Customer Service
Your feedback and personal information allow us to respond more efficiently to your requests, inquiries, and support needs.
2.3 Marketing and Promotions
With your consent, we may send you newsletters, promotional offers, and other marketing materials. You can opt out of these communications at any time by following the unsubscribe instructions included in the emails.
2.4 Website Improvement
We analyze non-personal data, such as browsing patterns, to improve the performance, layout, and content of our Website.
2.5 Legal Compliance
We may use your information to comply with legal requirements or to respond to lawful requests from government authorities.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Third-Party Service Providers
We may share your personal information with third-party service providers that assist us in managing our Website, processing payments, or providing other services (e.g., booking platforms). These third parties are required to protect your information and only use it for the services they provide.
3.2 Legal Obligations
We may disclose your information if required to do so by law, such as to comply with a subpoena, legal process, or governmental request, or to protect the rights, property, or safety of Golden Bean Hotel, our guests, or others.
3.3 Business Transfers
In the event that Golden Bean Hotel undergoes a merger, acquisition, or sale, your information may be transferred to the new owner as part of the business assets.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, and restricted access to sensitive data.
However, please note that no method of transmission over the internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access
You have the right to request a copy of the personal information we hold about you.
6.2 Correction
You have the right to request corrections to any inaccurate or incomplete information we hold about you.
6.3 Deletion
You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
6.4 Restriction of Processing
You have the right to request that we restrict how we process your personal information in certain circumstances.
6.5 Opt-Out
You have the right to opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at reservations@goldenbeanhotel.com.
7. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy only applies to our Website, and we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. International Data Transfers
If you are accessing our Website from outside Ghana, please be aware that your information may be transferred to, stored, and processed in Ghana. By using the Website, you consent to the transfer of your information to our servers in Ghana.
9. Changes to This Privacy Policy
Golden Bean Hotel reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting an updated version of the policy on our Website. Please review this Privacy Policy periodically for updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Golden Bean Hotel
19 Harper Road, Nhyiaeso, Kumasi, Ghana
Phone: +233 32 208 6000 / +233 32 208 6010
Email: reservations@goldenbeanhotel.com
Effective Date: 1st September, 2024.
By using the Golden Bean Hotel Website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
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